msg systems ag

Modern service processes in after-sales simultaneously combine benefits for manufacturers, dealers and customers:
 
Manufacturers are provided with detailed information on vehicle and customer behaviour, which can be used, among other things, to improve products and services. Modern service processes thus provide an important basis for increasing customer satisfaction and loyalty.

Dealers also have faster access to relevant information, allowing them to improve their service and better advise their customers. This information includes, for example, precise knowledge worldwide regarding vehicle status, assembly status and vehicle history. This allows defects to be diagnosed more accurately and to be corrected more quickly.

Finally, customers profit from faster, more competent servicing; shorter service center waiting times and support which is more specifically tailored to their needs.

We advise our customers in the design and optimization of their service processes, using our many years of experience to do so. The focus of our activities lies both on service acceptance-related processes and the gathering, processing and linking of all relevant information from, as well as for, the service organisation.

The product offensive by the automobile manufacturers has resulted in an increased number of spare parts. Efficient warehousing and merchandise management is thus a key factor for cost reduction. We are happy to share our many years of experience in the operation and optimization of warehouse systems with you.

We offer both integrated process and IT consulting as well as comprehensive support for spare parts material planning at retail level. This support enables retail companies to forecast precisely future usage, even for seasonal parts. Over and above this, it also allows the initiation of an automatic replenishment process for frequently used parts. As a result our customers are able to significantly reduce warehouse stock only six months after implementation of the solution – whilst simultaneously increasing availability.